SaaS helpdesk|ServiceDesk Plus 7.4.2
Free Version
Publisher Description
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Apr 1, 2024
Version 7.4.2
1. This version supports dynamic criteria for lookup fields in Request and Asset forms.
2. General bug fixes and performance improvements.
About SaaS helpdesk|ServiceDesk Plus
SaaS helpdesk|ServiceDesk Plus is a free app for iOS published in the Office Suites & Tools list of apps, part of Business.
The company that develops SaaS helpdesk|ServiceDesk Plus is Zoho Corporation. The latest version released by its developer is 7.4.2.
To install SaaS helpdesk|ServiceDesk Plus on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2024-04-01 and was downloaded 3 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the SaaS helpdesk|ServiceDesk Plus as malware if the download link is broken.
How to install SaaS helpdesk|ServiceDesk Plus on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the SaaS helpdesk|ServiceDesk Plus is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After SaaS helpdesk|ServiceDesk Plus is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
